FixedFloat

Dont have the order ID to prove this since it was like a year ago, but they froze my funds, I contacted support and they started interrogating me, then suddenly stopped responding and ghosted me. I thought they scammed me, but then 2 MONTHS later, they finally released my funds without further explanation. So I am rating them 2 stars instead of 1 since they did eventually return my money, but them holding my money hostage for months was totally unacceptable.

On March 19, FixedFloat froze order number ****M5Z (trocador order ****MLHrh) of approximately 0.06 BTC, alleging these funds were associated with criminal activity. Even after providing full SoF + full KYC + mountain of other personal info over the last 7 weeks, they are still keeping my money. First they asked for all sorts of details and were given the full name of the person who the BTC was bought from, their phone number, the exact location and manner in which the tx was completed, the type of wallet that was used, the reason for purchasing BTC, etc. Fixedfloat refused to accept this information, stating the funds would remain with them as the information provided was inadequate. They also denied any possibility to transfer the funds to any government/police for safekeeping and never provided any details on the alleged "criminal activity" they were investigating. After many days of back and forth over several dozen emails, their partner Trocador then reached out to inform that they have managed to convince Fixedfloat to waive their (made up) requirement of a legal paper receipt in our particular case, and that FF have agreed to simply verify identity before returning funds back. I later found that this "special option" is explicitly stated in FF's terms of service. But of course, FF had never offered us any such recourse on their own. FF then said there would be several more steps in the identity verification process but they couldn't say the exact requirements, nor did they ever commit to releasing the funds at the end of the process. Over several dozen more emails, FF first asked for a photo ID, then asked for a high resolution audio and video recording with specific instructions of movements to be made, something specific that had to be said, and asked for the fixedfloat order details to be shown in the video, shown on another electronic device.

My funds were frozen six months ago (on October 26, 2025, at 12:31 PM), and I still haven’t been able to recover them. This service is a scam do not use FixedFloat!

They are stealing more and more funds from late 2025 after getting enough trust from users, they are a non-custodial and they are completely anonymous meaning that they have zero right to hold funds that are not eligible to them. the right for asking for proof of funds didn't given to them by law. it's just a stupid excuse to steal people money. you can't file a complaint or a normal lawsuit. they are not obligated to any law enforcement under any country. they are anonymous meaning you can't sue them. even FBI, INTERPOL, CIA whatever organization out there no one can hold your funds. the top they can do is to try and reach you out if they suspect you and make a lawful procedure. fixed float are not the law and anyone who faced same issue know that its a known new scam they are start to perform. just don't use them move on to different services.

A platform where KYC isn't required but still be careful as many users complain that their funds have been blocked by the platform, but there's no official statement of releasing funds. So use with caution.

No KYC requiered, just any email address. I did a trx around 6k USDT to BTC and didn't choosed the right net of my USDt (erc20 instead of BNB). They solved the problem kindly (1 chat and 1 email) in less than 4 days, incredible service. I hope they keep doing it that well, with really low fees and so quick with good liquidity. 5 stars by now.

My funds has been lock randomly. In the last months i seen that they lock more and more funds and ask impossible things. Weird kyc also to record yourself, show your screen while recording, say their weird text. Never go with this guys please! I say this from my heart!

I only used ff for testing purposes. I've heard a lot of bad reviews about them blocking funds and sending marked crypto to users. There isn't much trust in this service. If you want no KYC, I don't think this is the place for you.

my 1000 USDT fund is blocked by them. They falsely claim that my funds were earned through illegal activities. They are dishonest and selectively scam users. After I increased the rate, the transaction got stuck, and now they are demanding numerous documents. Avoid these thieves!

Been using it for around a year and never had an issue

i hear a lot of horror stories about ff but i have exchanged over a million dollars in xmr total over past year or two, usually ~$50kish at a time, into other coins (usually stables) and have never had any issues except when a solana transaction they sent didn't actually send, in which their support team fixed it in 20 mins i can't speak on sending non-xmr TO fixedfloat - that is where i assume their AML systems may trigger, but in my experience, they've been really good

Only use it with money you are willing to loose they stole roughly 3000 euro from me, if I don't do their kyc they will keep the funds, keep the money I ain't doing your kyc fuck your exchange.

I've been using for months and never had any issues. I've swapped to XMR from multiple chains, sol, eth, arb, bsc.

Swapped LTC for XMR. Very fast transaction

Since mid-August they blocked access from Tor with a fake message "U.S. persons cannot make an exchange on FixedFloat.com". Support is very erratic, initially they said it was an error and they're working on fixing it, then they became hostile saying they could not help and advised using VPN instead.

Быстрый обмен USDT, всё прошло гладко, рекомендую!

Fast exchange, got my coins right away, very happy!

Swapped btc to trx really fast, ty:)

I have been using it for some time and it works well for me.

FixedFloat has frozen 1500+ euros worth of bitcoin from me. On August 5th I created the exchange order W4ES9H (attached screenshot). The order was marked as completed but the xmr was not paid out. Support indicated that the order was blocked by the system and I should write to compliance@fixedfloat.com and provide proof of funding. The Fixedfloat compliance team indicated that funds received from btc wallet 3GdtWyHMUAVkuAPQWCcv5c8tXaH8wHWNKy (coinbase) were reported as stolen and asked for proof in the form of screenshots. After I sent all the required screenshots (coinbase transaction ss, coinbase withdraw ss, bank statement) they asked for video proof as the screenshots are easy to modify. The video was sent on August 6th at 6am GMT, and they have not released my funds until today. I have wroten emailsdaily, they always respond that they need more time to verify. Again, the bitcoin was bought on Coinbase using Apple Pay and I provided all required information, including bank statement showing the money leaving the credit card. Also, the 'problem' transaction is about 190 euros but they blocked the whole exchange and are withholding 1500 euros in bitcoin from me. At this point I believe I will not see my money again. Attached proof. Should I receive my money I will update this thread. https://ibb.co/SXTgZGj8 https://ibb.co/k2Rwz86s https://ibb.co/QvfL8g44 https://ibb.co/23WtxcyP https://ibb.co/sdY7Cd0J https://ibb.co/bMyNHz72

I sent funds (a US$ stablecoin) from a major CEX to FF and on to my Monero wallet. The overall rate (including the CEX fee and FF's floating fee) was good, ending up within the candle for the day. Total transaction time took about 5 minutes. For me personally, very good service. However, quite concerned about all the KYC issues people are allegedly facing. The whole point about Monero is privacy, so it would suck if FF requires KYC for people wanting to get some XMR.

tbh i haven't experined any issue , it was faster than i've expected i did transers with both xmr and btc and havent experienced any issue if you are going with 500 usr oe less i think it is far better than any platform by means of speed

The good thing is that exchanges are fast. Other than that, you trade at your own risk

I don't know what triggers KYC at FixedFloat, but it's certainly very hard to do. I have exchanged close to a $1M volume since 2021 and had never once been asked to do KYC, and boy did I interact with eXch and other very high-risk platforms. Sending $8000 at once to a custodial exchange is just begging to be made example of. Most comments here can be classified as a user error.

They blocked my exchange 4 months ago, asking for SoF. Oddly though, they had immediately transferred my coins to their own hot wallet and on to their other customers (a practice in violation of industry practices as well as FF's own claims of fighting illegal activity). After providing all details about the source of the coins, they refused the refund saying it was not enough to refund. Since I made the order on Trocador, I filed for a claim under the "Trocador guarantee". After pressure from Trocador, Fixedfloat reached out to me to say they will refund if I agree to go through AML. I provided them 3 pieces of ID, photo, video, and audio according to their specific instructions showing the order number via camera on my screen, and also saying it in my voice. They then refused my refund because I had placed a watermark with their name and the exact date on all these items so they wouldn't be able to leak them so easily. They said this altered them and made them invalid and they would be unable to refund. Still pressure from Trocador, they then reached out saying they had accepted all my KYC documents, but they now wanted to see my bank statement. Banks do not deal with crypto in my country and so my bank account is not even remotely connected to anything. Further, each of these demands from the very beginning was in violation of FF's own ToS. Had I provided them my bank statements I'm convinced they would find a new excuse to keep my funds. This is also evidenced by scores of other testimonials all over the internet. Only in my case, Trocador was also involved and is still denying my claim under their spurious "guarantee".

I have used Fixedfloat a few times without issue.

I've used FixedFloat dozens of times for small amounts since 2023 with no issues. I wouldn't trust them with large amounts though, given the other comments.

I have never had any problems using this service. Orders were fulfilled quickly.

I used fixefloat multiple times and never had an issue. I heard you might have issues if it does not pass their AML system. Since that's not my case, as most of my coins were purchased on CEX many years ago, I still use them.

scammed by Fixedfloat! 8000+ EUR Do not use this service.